Last Updated: 25.12.2025

This Refund & Return Policy explains how Yaazh Ayurveda handles returns, replacements, and refunds for purchases made through our website. By placing an order, you agree to the terms outlined below.

General Conditions

Due to the nature of Ayurvedic, personal care, and wellness products, returns are limited to specific situations such as products damaged during transit or incorrect items received.

• Products that have been opened, used, tampered with, or partially consumed cannot be returned or refunded due to hygiene, safety, and product integrity reasons.

• Any issue must be reported within 48 hours of delivery along with the required proof mentioned in this policy.

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Eligible Cases for Refund or Replacement

1. Product Received in Damaged Condition

If your product arrives damaged, leaking, broken, or significantly tampered with, you may request a replacement or refund.

Mandatory Proof Required

A complete and uninterrupted unboxing video is required.

The video must:

• Start before opening the courier package.

• Clearly show the shipping label.

• Show the sealed package.

• Capture the entire unboxing process without cuts or edits.

If the video clearly demonstrates transit damage, a replacement or refund will be processed based on stock availability and customer preference.

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2. Wrong Product Received

If you receive a product different from what you ordered, such as:

• Incorrect product

• Wrong variant

• Incorrect pack size

Please notify us within 48 hours of delivery.

Required Documents

• Unboxing video

• Clear photographs of the product received

• Invoice or order confirmation

Resolution

In such cases:

• We will arrange for the correct product to be delivered.

• A replacement will be provided.

Refunds are not offered for wrong-item cases unless replacement is unavailable.

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Non-Eligible Cases (No Refund / No Replacement)

Refunds or replacements will not be provided for:

• Change of mind after purchase.

• Dislike of fragrance, texture, consistency, packaging, or color.

• Individual skin, hair, or body reactions where ingredients were clearly disclosed.

• Products that have been opened, used, or partially consumed.

• Requests raised after 48 hours of delivery.

• Failure to provide sufficient proof.

• Products purchased during clearance sales, promotional events, or marked as non-returnable.

• Incorrect usage of products.

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Coupon Codes, Offers & Pricing

Coupon Code Usage

All coupon codes and promotional discounts must be applied during checkout.

We cannot:

• Apply discounts after order placement.

• Refund price differences due to missed coupon usage.

• Compensate for expired or invalid coupon codes.

Price Changes

Product prices and promotional offers may change at any time.

If a product price is reduced after your purchase, you will not be eligible for a refund of the price difference.

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Order Cancellation

Before Dispatch

Orders may be cancelled within 5 hours of placement if they have not been processed or packed.

Approved cancellations will receive a full refund.

After Dispatch

Once an order has been shipped, cancellation is generally not possible.

Only damaged or incorrect product claims covered under this policy will be considered.

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How to Request a Refund or Replacement

To report a damaged or incorrect item:

Contact Us Within 48 Hours

Provide:

• Order ID

• Date of Purchase

• Full Name

• Phone Number

• Description of the issue

• Complete unboxing video

• Clear product photographs

• Outer packaging photographs (if applicable)

Contact Details

Email: arundigital94@gmail.com

Phone / WhatsApp: +91 96005 40580

Our team will review the request and supporting documents within 7 business days and communicate the outcome.

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Refund Method & Timeline

If your refund request is approved:

• Refunds will be issued to the original payment method used during purchase.

• Processing time may take up to 14 business days after approval.

Please note:

• Banks and payment gateways may require additional processing time.

• Yaazh Ayurveda is not responsible for delays caused by payment providers.

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Return Shipping

Where applicable:

• Reverse pickup may be arranged depending on service availability at your location.

• If reverse pickup is unavailable, customers may be requested to ship the product to an address provided by our support team.

Shipping Charges

For approved damaged or incorrect-product claims:

• Return shipping or reverse pickup costs may be covered by Yaazh Ayurveda.

For unauthorized returns:

• Shipping costs will not be reimbursed.

• Responsibility for transit loss remains with the sender.

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Changes to This Policy

Yaazh Ayurveda reserves the right to modify this Refund & Return Policy at any time without prior notice.

The latest version published on our website will apply to all future purchases.

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Contact Us

If you have any questions regarding this Refund & Return Policy or need assistance with an order, please contact:

Yaazh Ayurveda

Address:
249, Merku Semalai Valasu,
Kangayam (Tk),
Tiruppur – 638108, Tamil Nadu, India

Email:
arundigital94@gmail.com

Phone / WhatsApp:
+91 96005 40580